Refund policy
Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return:
- The item must be unused, undamaged, and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
To initiate a return, please contact us at: meowbloomcontact@gmail.com
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Items marked as final sale
- Gift cards
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the damaged or incorrect item
We will arrange a replacement or full refund at no additional cost.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.